Technical support
Specialised support for lockers, delivered by experts
Benefit from quick resolutions and prevention, handled by a centralised customer success team solely-focused on smart lockers.
Powering leading locker networks
EUROPE-WIDE SMART LOCKER NETWORK SERVICE PROVIDER
360º capabilities to monitor, care and prevent all locker issues
Real-time monitoring
Our teams, equipped with AI tools, monitor your smart locker network 24/7, solving issues before they impact you.
Human support
Though tech-savvy, we prioritize human care. Our customer success team analyzes the issue, and field experts solve remotely and on-site.
Fast resolution SLA
Our Service Level Agreement (SLA) ensures fast support with quick response times, guaranteeing efficient resolution.
Integrated ticketing tools
Our cloud system integrates with the most popular ticketing platforms, enabling you to manage tickets directly from our interface.
Operational analytics
Our systems track key business metrics, providing you with valuable insights into your network and service performance.
Technician App
Technicians can easily report issues identified during routine checkups using our dedicated maintenance app.
Technical support
Powered by a team of dedicated experts.
We count with a operational team of highly experienced experts in Deploying and Maintaining Smart Locker networks, with a strong record of managing and deploying thousands of machines across borders.
“Bloq.it’s deployment team has been pivotal to Vinted Go’s expansion. Their experience, insights, ability to quickly scale and to work across borders makes this collaboration unique. We’re a tight team together, working as one!”
Watch our experts in action, in real-time
Parcels processed
1000% growth YoY
Lockers up & running
Network status
The industry’s only provider for locker-focused support and issue prevention
