Glossary

A

API

An Application Programming Interface that allows different software applications to communicate and interact with each other.

APMs

"Automated Parcel Machines" or "Automated Postal Machines" are self-service kiosks that allow users to send and receive packages.

B

C

C2C

(Consumer to Consumer): A business model where individuals engage in transactions directly with other individuals, typically through online platforms or marketplaces.

Click & Collect

Refers to a service offered by retailers that allows customers to purchase products online and pick them up at a designated location, such as a store or a locker.

Courier

A person or company responsible for transporting and delivering parcels or goods from one location to another.

D

E

E-commerce

The buying and selling of goods and services over the internet, typically involving online transactions and electronic payments.

End-to-End

Refers to a complete and integrated process that covers all stages, from the initial design and development to the final deployment and use, including software components.

F

First Mile

Refers to the initial stage of the delivery process, where the package is picked up from the sender's location.

G

H

Hardware Agnostic Software

Software that is designed to be compatible and work seamlessly with various hardware devices or systems, without being tied to a specific brand or model.

I

J

K

L

Last Mile

Refers to the final stage of the delivery process, where the package is delivered to the customer's location.

Locker Network

A connected system of smart lockers that enables efficient parcel management and delivery, allowing for easy access and tracking of stored items.

Logistics/Shipping

The process of planning, implementing, and controlling the movement and storage of goods from the point of origin to the point of consumption.

M

N

O

OOH

"Out of Home" refers to a service that allows customers to receive or pick up packages at a location other than their home or office, often using smart lockers or other automated storage solutions.

Open Network

A network that is accessible and available to multiple users or participants, allowing for interoperability and collaboration.

P

PUDO

"Pick Up/Drop Off" refers to a service that allows customers to pick up or drop off packages at designated locations, such as smart lockers or retail stores.

Parcel

A package or item that is being sent or delivered.

Parcel Delivery

The act of transporting and delivering parcels from the sender to the intended recipient.

Q

R

Retail/ Retailer

A business or establishment that sells goods directly to consumers.

S

Smart Locker

A technologically advanced storage unit equipped with features like electronic locks and monitoring systems to securely store and manage parcels.

A

API